Is EuropCar Scam or True Car Rental Company?
Is EuropCar Scam or True Car Rental Company?
Europcar is one of the top 3 global players in Car Rental. Europcar is one of the top leader in car rental services in Europe. They operates the world’s largest car rental network, with more than 1.2 million vehicles and 13000 locations around the world.
But, is Europcar.com really that perfect and never disappointing customers?
Well I can’t answer that, because I never use Europcar service, but here are some complaints from their customers:
I had a hire car from Europcar Italy for two years. My contract was to hire a VW Passat for the total two years. Halfway through the second year the Car Rental Office telephoned me and insisted that I take an Italian car. I was very unhappy about this as I consider Italian cars to be unreliable.
I had to take the Italian car and during my family holiday in Austria, the car broke down. I telephoned Europcar, Bergamo Airport and their representative told me not to drive the car. Europcar then sent a tow truck out to collect the car and left me and my family stranded in Austria.
One month later, Europcar charged me 400 euros for the car being returned to a foreign office?
another one…
In July my parents rented a car from Europcar. This company must be the worst in the world. when you rent a car in Rome they send you to a parking lot that isn’t there’s. Therefore, if you get robbed on the promise its no their responsibility. i have letters from them stating the exact thing.
My parents were robbed at there car. Every including the police believe it was employees at Europcar rome. when we contacted Europcar that my parents lost over $14, 000 in cash and jewlerry the President of europcar felt that his company is not responsbible. here is the best part, my parents got robbed at there car. in the europcar garage, never left the garage and in their mind not responsble.
basis of this story is simple, the service you will receive is awful. They not and don’t care. because everyone is not from italy to try and fight them will cost to much. So in their minds let things contiue as they are. It will cost you a fortune to deal with them/
This has to be one of the biggest scams going on at the airport and Europcar is turning a blind eye to it.
I recently rented a car, via EasyJet, from the Malaga office of Europcar. The initial form quoted ‘multiple scratches ‘ on both rear wings and also damage at the rear of the car. As this was a fairly generic description I didn’t bother to do a detailed inspection. However the car was in a very poor condition and absolutely stank of tobacco and in addition to this the cover for the side mirror flew off as soon as we reached 80kph on a motorway. At this point I decided to photograph all the damage and write a letter of complaint to Europcar as on closer inspection EVERY panel had some degree of minor damage.
On returning the car to Malaga I pointed out the missing mirror cover and mentioned my disapproval at the condition of the car…result…the very unhelpful lady did a detail search of the vehicle and decided I was a liar and had not only damaged the wing mirror but also damaged the front bumper, She insisted my credit card would be charged 380 euros extra. I asked six times to speak to her manager and each time she refused saying they had far too many complaints for the manager to see everyone !!!
Searching the internet I have found numerous simular stories from other people regarding Europcar and I am beginning to wonder if this is actually deliberate company policy in which case it would amount to fraud. In one case the hirer returned the car after 15Kms as the clutch failed…he was charged $850 for a new clutch, the Malaga office insisting he had burnt out the clutch ! There are also numerous cases of people suddenly finding unauthorized charges on their credit card once the car has been returned.
At this stage I have registered a dispute with the credit card company and will just wait to see what happens. Frankly though, who needs all the hassle !
Oh! Here’s the latest. I have just checked my credit card and Europcar have made not one but two debits amounting to £400 i.e. 480Euros.
So is EuropCar Scam or True? just read the complaints above, and if you have some complaints, just write down it in the comment form below. We hope that Europcar could serve their customers more better at the future after read those Europcar complaints.
