Attached is a copy of complaint filed with the BBB of NV Went surfing to cashforiphones.com on or about twenty-eight August 2011 for quote for 2 unimpaired I Telephone 4s 16GB. Price quoted was $375 per phone ( $750 total ). Sale ID numbers are 176620 and 176621. Both phones were less than six months old and kept in rubber cases. Telephones were in spotless condition. Telephones were packed as per C4Ps policy and mailed on two Sept eleven. Telephones were received on twelve Sept eleven and signed for by Matt of C4P 9:20 AM. Eventually chatted with Brian at C4P pertaining to the phones on nineteen Sept eleven.
Was offered $175 per phone ( total $350 ). Refused that offer and told Brian to either give what was quoted or send the phone backs. He then started to barter. Refused all his offers till we agreed on $300 per phone ( total $600 ). The funds were to be deposited thru PayPal the following working day twenty Sept eleven. On twenty Sept eleven, received e-mail from PayPal that deposit had been made in the quantity of $500. I straight away called C4P and chatted with Brian. Brian insists that I agreed to $250 per phone. I revealed to him that I know this to be wrong, as I wasn’t pleased with the $300 quote as I may have received more thru EBay. I then told him that I might refund the $500 and I wanted my phones back. Brian said that once funds were paid the exchange was irrevocable. Again, I said to him the amount paid isn’t what was agreed to. I then asked to communicate with a supervisor. I was told that none were available and none would call me back. Brian then informed me the calls were recorded, so he will prove that I agreed to $250. I told him to play the recording, to demonstrate that I didn’t. He declined to do so and attempted to finish the call. Seeing that our conversation was going nowhere, I then hung up the phone and called back and requested a chief. Brian was placed on the phone. Again, I hung up, called back and requested a different boss or supervisor. I was informed that none were available and I could leave my info for somebody to get in touch with me back.
I then asked who would be calling back and if they supervised Brain. The receptionist became rude and just kept saying that somebody would call back. Then she stated another chief. She declined to answer if they supervised Brian or not, notwithstanding repeated demands that somebody above him return the call.
At that point, we either desire our phones returned in the same condition given or the agreed to amount paid. Thanks for your prompt attention to this matter.
Another cashforiphones.com complaints:
“PLEASE look into the ethics of CashForiPhones. I used your recommendation to sell my iPhone 4. I’m having a terrible experience with them. I also noticed that other people who have commented on the CNET site, who also used CashForiPhones, are also describing a similar bait-and-switch scenario in dealing with this company.
They quote you one price, that in hindsight, is too good to be true. And then they low-ball you, offering half the value of the phone once they have your iPhone. They do not provide any initial assessments like Gazelle, where you can better state the quality of your phone. The site just says, if it’s working, you can get X. It doesn’t mention anything about reducing the value.
The customer representative who called me to offer me the low price (from $294 down to $137) would NOT take “No” for an answer. He is now threatening to hold my phone for three weeks “to process the return” when he said he could offer me a check in the mail today.
I really hope you can shed some light on these practices. I know some other people who commented on your “How to Unload your iPhone” story also fell for the Cash4iPhones scam. Can you do something about this?
So, with lots of complaints on cashforiphones.com, we believe that Cash for iPhone is Scam and not true. I think its better to you to sell your old phone in ebay.com or other trusted company.